The Con is On

To continue the story ...

So I received this wonderful text message from the nice people at Sony.
Your Sony service request is logged as job no. 000300646xxx. The initial repair estimate is Rs. 13811.50. For queries contact XXX-XXXXXXXX.
To Sony's credit, they do not round off to the next Rupee, like some places do.

An hour or so later, I got a call .... basically telling me the same thing, though he used the word 'at least' before the 13k ...
Wow, I thought, my aunt does eye transplants for less.
For a 5 year old camera whose purchase price was 12k, that is a bit of a shock, to put it mildly

Then he went on to explain how the entire mainboard has to be replaced. And how I would be better off buying a new one. No shit, Sherlock.

But I see what Sony is doing here... pass off what might be a bum flash capacitor or a spoiled DC-DC converter as a mainboard replacement and 'subtly' encourage the customer to buy a new one instead.

Very devious. But one thing they forgot is that their current breed of cameras is a bit crap, and if they do push me into buying a new one, there is no way I am buying a Sony with all its proprietary tie-ins. If anything, they have put me off Sonys for a long long time.

Better luck next time.


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